TIM: TIM AI Strategy: Leveraging Predictive and Causal AI

The presentation outlines TIM’s strategic approach to harnessing the power of Artificial Intelligence. Starting with predictive AI models that drive customer insights, churn modelling, and operational efficiency, TIM is now advancing towards the next frontier: Causal AI. By integrating causal inference, TIM aims to enhance decision-making, moving beyond prediction to understanding the “why” behind customer behaviour, optimizing interventions, and shaping a data-driven future.

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  Clara Fabiola Oliva VP, Data Analytics, Artificial Intelligence & Customer Insight, TIM
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  Nicola Vizioli Strategy and Data Analyst, TIM